Privacy Policy

Welcome to Jet's Pizza. This Privacy Policy explains how Jet's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at jetspizza.world, place orders online, sign up for our loyalty programs, or otherwise interact with our services. We are committed to protecting your privacy and ensuring that your personal data is handled in a responsible, transparent, and lawful manner in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

By accessing or using our website, mobile application, or any of our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please discontinue using our services immediately.

For any privacy-related questions, concerns, or requests, you may contact us at:

1. Scope of This Privacy Policy

This Privacy Policy applies to all personal information we collect through the following channels:

• Our website located at jetspizza.world and any subdomains thereof
• Our mobile applications and digital ordering platforms
• In-store interactions, point-of-sale systems, and physical locations
• Telephone orders and customer service communications
• Email, SMS, and other electronic communications
• Loyalty reward programs and promotional campaigns
• Third-party platforms and social media pages operated by Jet's Pizza

This policy does not apply to the practices of third-party companies or individuals that we do not own or control, or to employees or job applicants whose data is governed by separate internal policies. Links to third-party websites within our platform are provided for convenience only, and we are not responsible for the privacy practices of those external sites.

2. Information We Collect

We collect several categories of personal information, depending on how you interact with our services. The information we collect falls into the following categories:

2.1 Personal Identification Information

When you create an account, place an order, join our loyalty program, or contact our customer support, we may collect the following identifying information:

• Full name
• Home or delivery address
• Email address
• Phone number (including mobile numbers used for SMS notifications)
• Date of birth (for age verification and birthday rewards)
• Username and password for online accounts
• Profile photograph (if voluntarily uploaded)

2.2 Order and Transaction Information

In connection with food orders and purchases made through our platform, we collect:

• Items ordered and order history
• Delivery address and delivery instructions
• Payment information (credit/debit card details processed securely via PCI-DSS compliant payment processors)
• Billing address
• Order frequency, preferences, and customizations
• Special dietary requests or notes attached to orders
• Gift card purchases and redemptions
• Tip amounts and payment confirmations

Please Note: We do not store full payment card numbers on our servers. All payment processing is handled by our certified third-party payment processors who maintain PCI DSS (Payment Card Industry Data Security Standard) compliance.

2.3 Usage and Technical Data

When you access our website or digital platforms, we automatically collect certain technical and behavioral data, including:

• IP address and approximate geographic location based on IP
• Browser type, version, and language settings
• Operating system and device type
• Pages visited, time spent on each page, and navigation paths
• Referring URLs (how you arrived at our site)
• Search queries entered on our website
• Clickstream data and interaction logs
• Session identifiers and access timestamps

2.4 Device Information

If you use our mobile application or access our services on a mobile device, we may collect:

• Device identifier (e.g., IMEI, UDID, or advertising ID)
• Mobile network information
• Mobile operating system version
• App version and crash reports
• Precise or approximate geolocation data (if you grant location permissions)
• Push notification tokens

2.5 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your interactions with our website and digital services. Please refer to Section 8 of this policy for detailed information about our cookie practices.

2.6 Customer Support and Communications Data

When you contact our customer service team or communicate with us, we collect:

• Contents of your messages, emails, or chat conversations
• Records of telephone calls (where permitted by law)
• Feedback, complaints, and survey responses
• Social media interactions and mentions

2.7 Loyalty Program and Marketing Data

If you participate in our loyalty rewards program or promotional activities, we may collect:

• Points balance and redemption history
• Promotional codes used
• Marketing preferences and opt-in/opt-out records
• Survey participation and responses
• Contest entries and promotional interactions

2.8 Information From Third Parties

We may also receive personal information about you from third-party sources, such as:

• Social media platforms (if you connect your account or log in via social media)
• Third-party food delivery platforms and marketplace partners
• Data analytics and marketing service providers
• Identity verification services
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for the following purposes, based on legitimate business interests, contractual necessity, legal obligations, or your explicit consent:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup coordination
• Managing your account, profile, and preferences
• Processing payments and issuing refunds or credits
• Sending order confirmations, delivery updates, and receipts
• Administering loyalty rewards programs and promotional offers
• Verifying your identity for security purposes

3.2 Customer Support

• Responding to your inquiries, complaints, and feedback
• Resolving order disputes and service issues
• Providing technical assistance with our website and applications
• Communicating important service updates and changes

3.3 Analytics and Service Improvement

• Analyzing usage patterns to understand how customers interact with our services
• Improving website functionality, user experience, and menu offerings
• Conducting internal research and data analysis
• Monitoring and improving the performance of our digital platforms
• Generating aggregated, anonymized reports for business intelligence purposes

3.4 Marketing and Promotional Communications

• Sending promotional emails, SMS messages, and push notifications (with your consent where required)
• Personalizing marketing communications based on your order history and preferences
• Serving targeted advertisements on our platforms and third-party networks
• Conducting sweepstakes, contests, and promotional campaigns
• Notifying you about new menu items, limited-time offers, and special events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails, replying "STOP" to SMS messages, or contacting us at [email protected].

3.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Detecting, investigating, and preventing fraud, security breaches, and illegal activities
• Enforcing our Terms of Service and other agreements
• Responding to legal process, court orders, and government requests
• Protecting the rights, property, and safety of Jet's Pizza, our customers, and the public

4. How We Share Your Information

We do not sell your personal information to third parties for monetary consideration. However, we may share your information with the following categories of recipients under the circumstances described below:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our business. These providers are contractually obligated to use your information only for the purposes for which it was disclosed and in accordance with applicable privacy laws. Categories of service providers include:

4.2 Food Delivery Platform Partners

If you place an order through a third-party delivery platform (such as DoorDash, Uber Eats, Grubhub, or others), those platforms operate under their own privacy policies, and your information is subject to their terms. We may receive order data from these platforms in connection with fulfilling your order.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, regulation, legal process, or governmental request, including to:

• Comply with a subpoena, court order, or other legal obligation
• Respond to requests from law enforcement authorities
• Protect national security or public safety
• Enforce our legal rights or defend against legal claims

4.4 Business Transfers

In the event of a merger, acquisition, sale of assets, corporate restructuring, bankruptcy, or similar transaction, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website if such a transfer occurs and your data becomes subject to a different privacy policy.

4.5 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so, such as participating in joint promotions or opting into third-party offers.

5. Data Security

We take the security of your personal information seriously and implement a comprehensive set of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include, but are not limited to:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers. Sensitive data at rest is encrypted using AES-256 encryption standards.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All employees with access to customer data undergo background checks and regular privacy training.
• Payment Security: We comply with PCI DSS requirements for the handling of payment card information and utilize tokenization technology to minimize the storage of raw card data.
• Network Security: Our systems are protected by firewalls, intrusion detection systems, and regular vulnerability assessments and penetration testing.
• Incident Response: We maintain a formal data breach response plan and will notify affected individuals and relevant regulatory authorities in accordance with applicable state breach notification laws, including those applicable under state law.
• Vendor Management: Third-party service providers are vetted for security compliance and required to maintain appropriate safeguards under data processing agreements.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We respect and honor these rights as required by applicable law.

6.1 Rights Available to All Users

• Right to Know / Access: You have the right to request information about the personal data we hold about you, including the categories, specific pieces of data, sources, and purposes of collection.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions required by law.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.

6.2 California Residents — Additional Rights Under CCPA/CPRA

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know: The right to know what personal information we have collected, used, disclosed, or sold about you over the past 12 months.
• Right to Delete: The right to request deletion of your personal information, with certain exceptions.
• Right to Correct: The right to correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: The right to limit the use and disclosure of sensitive personal information to specified purposes.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a different quality of service as a result of exercising your privacy rights.
• Right to Data Portability: The right to receive your personal information in a portable and readily usable format.

To submit a verifiable consumer request under CCPA/CPRA, please email us at [email protected] with the subject line "California Privacy Request." We will respond to verifiable requests within 45 days, with a possible extension of an additional 45 days when reasonably necessary.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, you may:

• Email us at: [email protected]
• Visit our website at: jetspizza.world and submit a privacy request form

We may need to verify your identity before processing your request to protect the security of your personal information. Verification may require you to provide information that matches what we have on file. You may designate an authorized agent to submit requests on your behalf by providing written authorization.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, enforce our agreements, and meet our legitimate business needs. The following general retention guidelines apply:

When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and to provide information to the website owners. Cookies may be "session cookies" (deleted when you close your browser) or "persistent cookies" (remaining on your device for a set period).

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function correctly. These enable core features such as shopping cart functionality, secure login, and order processing.
• Performance and Analytics Cookies: Collect information about how visitors use our website, helping us improve site functionality and user experience (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences such as saved addresses, language settings, and previously viewed menu items.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements relevant to your interests, both on our website and third-party platforms.
• Third-Party Cookies: Set by our partners and service providers for analytics, advertising, and social media integration purposes.

8.3 Managing Your Cookie Preferences

You may manage your cookie preferences through our cookie consent banner displayed upon your first visit to our website. You can also control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our website.

For comprehensive information about our cookie practices, please refer to our full Cookie Policy available on our website at jetspizza.world.

9. Children's Privacy

Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, or in states where required, children under the age of 16, without verifiable parental consent.

Our website and services are not directed at children, and we do not intentionally market to individuals under the age of 18. If you are under 18 years of age, please do not use our services or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under 13 (or under 16 where applicable) without appropriate parental consent, we will take prompt steps to delete such information from our records. If you believe that we may have collected information from a child in violation of this policy, please contact us immediately at [email protected].

Parents or guardians who wish to review, correct, or request the deletion of their minor child's personal information may contact us at the email address above. We comply with the Children's Online Privacy Protection Act (COPPA) and applicable state laws regarding the protection of children's online privacy.

10. International Data Transfers

Jet's Pizza is based in the United States, and our primary data processing operations occur within the United States. If you are accessing our services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our services, you consent to the transfer of your personal information to the United States as described in this Privacy Policy. We take appropriate steps to ensure that any international transfers of personal data are subject to appropriate safeguards in accordance with applicable privacy laws.

If you are located in a jurisdiction with specific data transfer restrictions (such as the European Economic Area or United Kingdom), please contact us at [email protected] for information about the specific legal mechanisms we rely upon for such transfers.

11. State-Specific Privacy Disclosures

11.1 California Residents

In addition to the rights described in Section 6, California residents are entitled to receive the following disclosures under the California Shine the Light Law (California Civil Code Section 1798.83): if we share personal information with third parties for their own direct marketing purposes, you may request a list of the categories of personal information shared and the names and addresses of such third parties. To make such a request, contact us at [email protected].

11.2 Nevada Residents

Nevada residents have the right to opt out of the sale of certain personal information. We do not currently sell personal information as defined under Nevada law. If you have questions, contact us at [email protected].

11.3 Virginia, Colorado, Connecticut, and Other State Residents

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states with comprehensive privacy legislation may have rights similar to those described in Section 6, including rights to access, correction, deletion, portability, and opt-out of targeted advertising. Please contact us using the information provided in this policy to exercise your applicable state rights.

12. FTC Act Compliance and Consumer Protection

Jet's Pizza is committed to complying with the Federal Trade Commission Act (FTC Act) and all related FTC regulations governing unfair or deceptive acts or practices in commerce. Our privacy and data security practices are designed to:

• Be transparent and honest about our data collection and use practices
• Avoid deceptive representations about how your data is handled
• Maintain reasonable security measures proportionate to the sensitivity of data collected
• Honor consumer choices and opt-out requests in a timely manner
• Comply with applicable FTC guidance on endorsements, advertising disclosures, and data broker practices

13. How to File Complaints

If you have concerns about our privacy practices or believe that we have not adequately addressed your privacy rights, we encourage you to contact us first so we can resolve the matter directly:

If you are not satisfied with our response, you may file a complaint with the following regulatory authorities:

13.1 Federal Trade Commission (FTC)

The FTC accepts consumer complaints regarding privacy violations and deceptive business practices:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

13.2 California Residents — California Privacy Protection Agency (CPPA)

California residents may file complaints with the California Privacy Protection Agency regarding violations of the CCPA/CPRA:

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

13.3 State Attorney General Offices

Consumers in most states may file privacy complaints with their state Attorney General's office. Please visit your state's official government website for contact information and complaint submission procedures.

14. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently alter its data collection practices in response to DNT signals. However, you may manage your tracking preferences through our cookie consent tool and the opt-out mechanisms described in this policy.

15. Third-Party Links and Integrations

Our website and digital platforms may contain links to third-party websites, applications, and services, including social media platforms, food delivery applications, and partner websites. These third-party services operate independently and are governed by their own privacy policies. We are not responsible for the content, privacy practices, or data collection activities of third-party websites.

When you click on a third-party link or enable a third-party integration, we encourage you to review the applicable privacy policy of that service. Your interactions with third-party platforms are entirely subject to their terms and policies.

16. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or regulatory requirements. When we make material changes to this policy, we will:

• Post the updated policy on our website at jetspizza.world with a revised "Last Updated" date
• Send a notification email to registered account holders where required by law
• Display a prominent notice on our website homepage or within our application

Your continued use of our services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us: